Refund and Returns Policy
No refunds, exchanges, or returns are approved without prior authorization.
Any open product cannot be returned. Only damaged products are eligible for refunds.
If the carrier service has lost your package or was tampered with before you received it, please contact the carrier service directly.
There are no exchanges for any reason.
Cancellations
Once an order has been placed, it cannot be canceled. Please review your order fully before checking out on the site. Once an order has been placed, the order will be processed and shipped.
Age Verification & Auto-Canceled Orders
Per FDA Laws and Regulations, it is illegal to sell to any minors. Here at Onyx Herbals, we are committed to cutting down on underage vaping for both the safety and health of underage people and for the safety and responsibility of the vaping industry as a whole, especially now as vaping regulations are cracking down. We reserve the right to refuse service to anyone for any reason.
Receiving the Wrong Product
If you have received the wrong product, please get in touch with us within 48 hours of receiving your order.
Shipping
Domestic orders in the U.S. have shipping rates that are dependent on weight. Orders that weigh under 1 lb. will be sent using USPS First Class Mail. Any order between 0.96 and 1.74 lbs will be sent out using USPS Priority Mail Small Flat Rate Box. Orders of 1.75 lbs and more will be sent out using USPS Priority Mail Medium Flat Rate Box. Upon checkout, you will see shipping options to choose from based on the weight of the items you are purchasing. If your order qualifies for free shipping, that option will appear on the shipping options page.
International Shipping is determined on an order-by-order basis. Shipping costs vary based on your order’s size, weight, and destination.
Shipping International
We will ask for your shipping address details during checkout, including country. Unfortunately, if your country is not in the drop-down menu of available countries, we cannot ship to your country.
Coupon Codes & Sales
Only one coupon code is applicable per order. If you are having an issue with a coupon code, please get in touch with us so we can help you place your order!
If you have missed a sale, we, unfortunately, cannot honor those sale prices once they have passed. Keep an eye out for future specials and weekend sales!
Payment Options
During checkout, you may choose any of our current payment options to place your order. Your order will not be processed until we receive your payment.